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Frequently Asked Questions

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Technical Difficulties

[/vc_column_text][vcex_divider][vc_column_text css=”.vc_custom_1597597371411{padding-top: 15px !important;}” font_family=”Lato” color=”#333333″ font_size=”16″]Why is there no artist image displayed for certain artists?

Generally, if there are no images being displayed for a particular artist we were unable to locate a usable picture of the artist. This is more common on channels that do not play current music.

Please note, deceased and living artists that have not released a single or album recently or are not actively promoting their music, also may not have photos displayed due to our inability to locate a usable artist image.

Can I use Music Choice on Android TV?

Currently, we do not formally support Android TV.

My app is frozen and/or I’m seeing a spinning wheel that won’t go away.  How do I fix this?

Please try closing your app completely.  Log back in and try again.  If that doesn’t work, try uninstalling, then reinstalling your app.  If you’re still experiencing a bug, please contact us here.

My app is unable to stream or access music channels.  How do I fix this?

Please try closing your app completely.  Log back in and try again.  If that doesn’t work, try uninstalling, then reinstalling your app.  If you’re still experiencing a bug, please contact us here.

Why can’t I sign in to the app?  Why am I seeing, “Access Denied: User does not have access to content”?

Please contact your TV provider and verify that your username and password are correct.

Why am I having trouble signing into the app? What’s a Music Choice Profile?

Creating a profile on mobile devices is now a requirement. After downloading the app you will be asked to create a PIN number. If you need help creating a profile, please see our section on Music Choice Profiles.

The profile will be saved by default unless you delete or remove it manually. This means you will never have to enter your profile info again.

Why is the app asking for a PIN but I’ve never had a PIN?

In order to create a Music Choice profile on mobile devices, which is now a requirement, you will be asked to create your own PIN number.

If you need help creating a PIN, please see our section on Music Choice Profiles.

My music video stops when the app is not open on my device.

Please be sure that you do not have any power-saving modes enabled. If you’re still experiencing this issue, can you please restart your device and try again.

If you are still experiencing the issue & “Battery Saver” is not turned on, you can attempt to add Music Choice to the “Not Optimized” app list. To add our app to the “Not Optimized” list:

  1. Open the “Settings App”
  2. Select “Battery”
  3. Click on the three dots on the top of the screen and select “Battery Optimization”
  4. Click on “Not Optimized” and select “All Apps”
  5. Uncheck Music Choice OR click on Music Choice and select “Don’t Optimize”

Why can’t I find my cable provider on the app login screen?

We apologize for the inconvenience.  Music Choice is currently not carried by your provider.  We are carried on DIRECTV, Verizon, FiOS, Frontier, RCN, Comcast, Cox, and dozens of other distributors.  See the full list here.[/vc_column_text][vc_column_text css=”.vc_custom_1542128141192{padding-bottom: 15px !important;}” font_family=”Lato” color=”#333333″]

Screen Errors

[/vc_column_text][vcex_divider][vc_column_text css=”.vc_custom_1572457337150{padding-top: 15px !important;}” font_family=”Lato” color=”#333333″ font_size=”16″]How do I let you know that the information on the screen is incorrect?

Please visit the “Feedback” section found here

How come the music information on the screen doesn’t always match with the artist whose song is being played?

In addition to providing factoids on the artists and songs that are currently being played, we also provide information that is related to the music being played on a channel.

Did we answer your question?

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Common Support Topics

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Enhanced TV

Music Channels

On Demand

Voice Remote

Technical Support

Account & Settings

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