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Frequently Asked Questions

Technical Difficulties

Q. Why is there no artist image displayed for certain artists?

A. Generally, if there are no images being displayed for a particular artist we were unable to locate a usable picture of the artist. This is more common on channels that do not play current music.

Please note, deceased and living artists that have not released a single or album recently or are not actively promoting their music, also may not have photos displayed due to our inability to locate a usable artist image.

Screen Errors

Q. How do I let you know that the information on the screen is incorrect?

A. Please visit the “Feedback” section found here

Q. How come the music information on the screen doesn’t always match with the artist whose song is being played?

A. In addition to providing factoids on the artists and songs that are currently being played, we also provide information that is related to the music being played on a channel.

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