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Frequently Asked Questions

Technical Difficulties

Q. Why is there no artist image displayed for certain artists?

A. Generally, if there are no images being displayed for a particular artist we were unable to locate a usable picture of the artist. This is more common on channels that do not play current music.

Please note, deceased and living artists that have not released a single or album recently or are not actively promoting their music, also may not have photos displayed due to our inability to locate a usable artist image.

Q. Can I use Music Choice on Android TV?

A. Currently, we do not formally support Android TV.

Q. My app is frozen and/or I’m seeing a spinning wheel that won’t go away.  How do I fix this?

A. Please try closing your app completely.  Log back in and try again.  If that doesn’t work, try uninstalling, then reinstalling your app.  If you’re still experiencing a bug, please contact us here.

Q. My app is unable to stream or access music channels.  How do I fix this?

A. Please try closing your app completely.  Log back in and try again.  If that doesn’t work, try uninstalling, then reinstalling your app.  If you’re still experiencing a bug, please contact us here.

Q. Why can’t I sign in to the app?  Why am I seeing, “Access Denied: User does not have access to content”?

A. Please contact your TV provider and verify that your username and password are correct.

Q. Why can’t I find my cable provider on the app login screen?

A. We apologize for the inconvenience.  Music Choice is currently not carried by your provider.  We are carried on DIRECTV, Verizon, FiOS, Frontier, RCN, Comcast, Cox, and dozens of other distributors.  See the full list here.

Screen Errors

Q. How do I let you know that the information on the screen is incorrect?

A. Please visit the “Feedback” section found here

Q. How come the music information on the screen doesn’t always match with the artist whose song is being played?

A. In addition to providing factoids on the artists and songs that are currently being played, we also provide information that is related to the music being played on a channel.

Did we answer your question? Do you want to ask us something else? Let us know here

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