I selected “reset my password” but never received an email

It may take up to 5 minutes to receive an email with password reset instructions. Please make sure you are entering the correct email address associated with your Music Choice account, and that the email has not ended up in your Spam or Junk folders.

If you do not receive an email:

• You may have used a different email when you signed up.

• You may have a legacy account and need to set up a password first. Please log in using your profile's email address and PIN to be taken to the "Upgrade your Account" form to set a password for your account.

• You may not have created an account yet. This is common if you get Music Choice from your cable provider.

• You may not need a Music Choice account to listen, though! Music Choice accounts are only created when you use your cable account credentials to log in and listen via our Mobile or Smart TV apps, or want to purchase an add-on subscription through the Music Choice app on your set top box. You will be unable to log into our dashboard (https://goto.musicchoice.com) until you choose to do either of the above.