You will not receive a “reset pin” email if you haven’t created a Music Choice profile yet. In order to create a profile follow the steps below:

∙Enter your Music Choice app.
∙Click on SIGN UP FOR FREE.
∙Your screen should now show a CREATE PROFILE page. Please go ahead and fill in your information. For now, leave your TV Rating at TV-MA.
∙Click NEXT.
∙Create and enter a PIN number and press NEXT (This is a new number, not something that you’ve been assigned before).
∙Re-enter the same PIN number (for confirmation) and press NEXT.
∙At this point, if you upgraded from an existing app it might not ask you to choose your cable provider.
∙If you do need to enter in your credentials, go ahead and select your cable provider, or choose ALL PROVIDERS and choose from the list.
∙Enter in your normal cable provider credentials. That should do it!