Please log out and close the app completely. Log back in and try again.

If that doesn’t work… STEP TWO:
Uninstall and reinstall the app.

If you’re still experiencing a bug, please contact us here.


My mobile app is frozen and/or I’m seeing a spinning wheel that won’t go away. How do I fix this?
Why am I having trouble signing into the app? What’s a Music Choice Profile?
Find my TVE login credentials