Reset my profile pin

On TV: Navigate up to the top menu bar and select Profiles. Select Update Profiles and then Reset PIN On Mobile: Click the upper right profile icon. Select Update Profile and then select Reset PIN. Related Create a profile Is a profile required?

Delete a profile

On Mobile: Click the upper right profile icon, select Update Profile and then Delete Profile. Please note that all associated KIDS profiles will be deleted as well. You can also simply go under KIDS profiles and select the child’s profile by clicking Update Profile and then Delete. On TV: Scroll up to the top, select […]

Skipped signing in to my TV Provider on the Mobile App

If you skip signing in to your TV provider on the mobile app, you can only access content from the Discover tab. You will not be able to access music channels, videos, or any of the other features from our application until you sign in with your TV Everywhere credentials. Related Find my TVE login […]

Find my TVE login credentials

You may find your credentials through your TV provider. Related Skipped signing in to my TV Provider on the Mobile App Log in to the Music Choice web player and mobile app

Is a profile required?

You can skip creating a profile on TV, but we require you to create a profile on all mobile devices. Creating a profile on mobile devices is a requirement. Your profile allows for us to provide on-the-go access to premium content. Related Create a profile Reset My Profile Pin If I delete my profile, will […]

Can I create a KIDS profile only?

KIDS profiles always have to be associated with an adult profile. They cannot be created on their own. Related Create a KIDS profile How do I set or change the Maximum Content Rating for a KIDS profile? Create a profile

Create a KIDS Profile

KIDS profiles always have to be associated with an adult profile; they cannot be created on their own. If you try to set up a KIDS profile as the initial profile, you’ll be locked out from your account for upwards of 30 minutes. Related Create a profile Can I create a KIDS profile only? How […]

Create a Profile

Creating a profile on TV is not a requirement, but it will allow you to filter content for parental controls, including setting up KIDS profiles. It also allows you to take advantage of our personalization features, like favorites, that allow you to save your favorite videos, artists, channels, playlists, and more across all platforms. Creating […]